Gift Card FAQ's

Where can I buy a gift card or voucher?

Gift cards for use in stores are available to purchase online and in all Dunnes Stores.

Where can I use my gift card or voucher?

When shopping in store, present your gift card or voucher as payment for your purchase. Your gift card will be scanned and the price of your purchase deducted from it. The remaining balance will be returned to you on the gift card for later use.

Gift cards and vouchers are not currently accepted as a method of payment in our online store.

Gift cards and vouchers can be redeemed in a Dunnes Stores - GBP gift cards are accepted in Northern Ireland stores and Euro gift cards in the Republic of Ireland.

What are the advantages of a gift card?

Gift cards are an ideal gift, as they can be put toward any Dunnes Stores purchase across our wide variety of products. They are convenient and safer than carrying large amounts of cash. Change from purchases can be loaded back onto a gift card rather than received in cash. Gift cards are also ideal for use as a savings card.

Does my gift card or voucher expire?

Paper gift vouchers expire on the date specified and printed on the reverse of the gift voucher. 

Corporate gift cards For gift cards are activated at the time of purchase and are valid for 24 months. 

General gift cards purchased on giftcards.dunnesstores.com website are active for use 1 working day after receipt.  

How can I check the balance of my gift card?

Enter the 19-digit number found on the reverse of your gift card into the Gift card balance checker

Is my gift card activated for use?

Gift cards purchased in store are active for use in store immemdiately following purchase.

Consumer gift cards purchased online at giftcards.dunnesstores.com are activated for use in store one working day following purchase.

Corporate gift cards are activated over the phone via the Corporate Sales department.

Can I get my money back if I want to return my gift card or voucher?

There are no cash returns on gift cards or vouchers purchased in store. 

Please note that to cancel your online gift card purchase, you may do so  within 14 days from  the date that the card(s) were received by you.  Please refer to Clause 7 of our General Terms & Conditions  for details regarding how to cancel an online gift card order during the Cooling Off period. Please also see our Gift Card Terms & Conditions.

Can I get my change in cash when I make a purchase with a gift card?

The balance of your purchase will be added to a gift card for future use. 

Any change from paper vouchers will be added to a gift card. Remaining balances less than €1.00/£1.00 will be paid in cash. 

Where can I buy paper gift vouchers?

Paper vouchers are available for purchase in store. They are also available to order online for Corporate Clients with a login.

Can I get my money back if my gift card or voucher is lost, stolen or damaged?

Your gift card or voucher is like cash, so please treat it carefully. Lost or stolen vouchers will not be replaced and we accept no liability

What will happen if I return an item purchased with my gift card?

Your refund will be added onto a gift card.

Do I get VALUEclub points when I purchase a gift card?

You are unable to earn VALUEclub points when purchasing a gift card either in store or online. 

Do I earn VALUEclub points when I pay with a gift card?

When you make a purchase with a gift card as payment you will earn VALUEclub points (some exceptions apply).